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Troubleshooting "Type 11"
Errors
- > Back in the old days when the Macintosh Bible folks
included error
- > numbers & meanings, a type 11 trap was written as,
"the Mac was
- > looking something up in a special instruction table but
didn't find
- > what it was looking for. A buggy or corrupted application
causes this
- > one." (Fortunately, I've updated each new Macintosh Bible
with with those
- > old, torn-out pages with error ID descriptions that are
excluded from
- > recent years' bibles.) But now I'm confused -- what is a
Type 11 Error?
-
- A "Type 11" error is defined as a "miscellaneous hardware
exception," leading many people to think it is always a hardware
problem. (And indeed, bad SIMMs and Level 2 caches are common
culprits.) But people fail to consider that Power Macs spend half
their time EMULATING 68lc040 chips ... and often that is the
problem. While technically the cause is usually a bad call to the
FPU (missing in the 64lc040 but present on the PowerPC) the usual
culprit is bad or corrupted software.
-
- Before proceeding, you should think about upgrading your
system software. Many people have reported that
System 7.5.3
(and, for certain models,
Revision
2) have virtually eliminated Type 11 errors. You should also
contact the vendor of your application to ensure that you are
using the correct version. However, neither of these solutions
will solve all problems. In some cases you will need to
troubleshoot your system.
-
- The usual fixes:
-
- Delete the preferences file of the offending application
(because it's so simple)
- Reinstall the offending application (if that's the only place
you get the error)
- Reinstall system software (do a
clean
install if necessary)
- Zap parameter RAM (Command-Option-P-R at startup)
- Search for extension conflict
-
- I list #5 last because it's often so time consuming, although
it's often the cause. If you've recently installed extension X and
start getting crashes, though, you can safely assume the problem
is X and move #5 to #1. Zapping the parameter RAM sometimes solves
the problem because it "resets" the emulator in some way (the
emulator's use of PRAM is not documented as far as I know).
-
- For more information consult the Apple Tech Info Library at
-
- http://til.info.apple.com/til/til.html
-
- or go directly to the Type 11 tech note:
-
- http://cgi.info.apple.com/cgi-bin/read.wais.doc.pl?/wais/TIL/Macintosh!Hardware/Pwr!Mac!Including!Perf/Pwr!Mac!Type11!NoFPU!Errs!TchNt
-
- (Yes, that's the real URL!! Thank goodness for copy &
paste!!)
-
- Following is a list of tips from the MACPPC-L mailing list.
-
- Type 11 and other crashes
-
- Frequent Type 11, FPU and other crashes associated with System
7.5 and 7.5.1 are still something of a mystery, but several things
may help:
-
- Disable extensions when creating floppies from image files and
when performing installations.
- Update your disk drivers before installation.
- Do a "Clean Install" into a new system folder (Press
Command-Shift-K in the Installer).
- Reset Parameter RAM (PRAM) after installation (hold down
Command-Option-P-R while turning on power and wait for the system
chime to sound three times). You'll have to reset 32-bit
addressing in the Memory control panel on some machines and reset
various other control panel parameters.
- Disable ATM and SuperATM. The old SuperATM font database is
incompatible with System 7.5; update to SuperATM 3.8 and ATM 3.8.2
- Disable all extensions to see if the problem disappears.
- Install Microsoft's patch for Type 11 problems triggered on
Power Macs by Excel and Word:
Office
4.2x Fix for Power Macs.
- Disable Microsoft extensions.
- Remove Thread Manager (with System 7.5) or update it to the
latest version (2.1) on pre-7.5 Systems.
- Try disabling RAM Doubler and virtual memory.
- Save copies of preferences files in a new folder and replace
them with fresh preferences files.
- Remove all fonts and install only Apple standard fonts as a
test.
- Try disabling Modern Memory Manager on Power Macs.
- If you have a cache SIMM installed, try removing it to see if
the problems go away. Type 11s can be symptomatic of bad cache
SIMMs in Power Macs.
- If you have third-party RAM installed, especially large RAM
configurations, try taking it out or exchanging it. As a partial
measure, remove the chips in the last bank of RAM only.
- If all else fails, remove the power cord and the battery on
the motherboard (which powers parameter RAM) for 30 minutes.